How We Work

Creating a Commission

  1. To create a commission, use Mixelate’s ticket bot in #create-ticket.

  2. Clients can specify the department, budget or quote, timeline, description, and technical details of their commission.

  3. Once a commission is created, it will be posted to all available freelancers. A freelancer from the specified department will claim the client’s commission.


Negotiation

  1. Once a client’s commission has been claimed, they can negotiate price, deadlines, and other details with the freelancer. The client will also be able to view the freelancer’s portfolio.

  2. If a client wants to work with a different freelancer, they must contact a member of the management team.

  3. Once details have been finalized, the client will be asked to pay. If the freelancer does not specify that they would like the client to pay 100% up-front, the client may choose to pay 50% up-front instead if the commission amount is above $499. Clients must pay 100% up-front for commissions that require live changes.

  4. Once a client’s payment has been confirmed, the freelancer will begin work.


Payments

  1. All payments must be done using PayPal Goods and Services.

  2. Payments have a 10% processing fee to manage costs of managing the payments, accounting, filing of invoices, and staffing.

  3. Clients will not, under any circumstances, issue a chargeback or dispute a payment. If this occurs, the client will be blacklisted from Mixelate, and a scam report will be opened against them.

  4. Clients must pay 100% of the commission price up-front unless made an exception by a member of the executive team.

  5. Regardless of the type of commission, freelancers must request 100% up-front payment or at their own discretion request for an executive to look over a split payment request. 

  6. Unless otherwise agreed upon between the freelancer and the client during the negotiation phase, the client is not entitled to revisions, updates, or other changes that are not bug fixes or similar issues.

  7. Refunds will only be granted in the circumstances outlined below with a maximum refund amount of 70%. Maximum refund limits cover costs Mixelate takes when paying for the time, labor, ads, and fees when finding your freelancer and issuing refunds.


Work and Updates

  1. Freelancers are expected to provide clients with updates should they be requested.

  2. Any files that the client receives as an update should be watermarked or otherwise unusable by the client except for purposes of revision, suggestion, and/or client input.

  3. Once work has been completed, the freelancer will notify the client and Mixelate management. 

  4. If the client has not paid 100% up-front, they will be required to complete payment before the final product is sent.

  5. Once the client’s payment has been confirmed, the freelancer will send them the final product.


Revisions

  1. During the negotiation phase, the client and freelancer should have specified a “revisionary period” in which complementary revisions are provided.

  2. If this period has not been specified, the freelancer is not required to provide revisions, though they may choose to.

  3. Freelancers are required to provide complementary bug fixes within one week of product completion. What is determined to be a “bug fix” may be decided on a case-by-case basis by Mixelate’s management team.